Terms & Conditions

This Storage Agreement for the provision of storage space is made between the customer and Edinburgh Self Storage Ltd subject to the terms and conditions detailed below, and on the pages overleaf.  Your storage licence agreement:-

Storage Agreement Key Clauses Summary

Non-Payment of Licence Fees

Unless agreed otherwise, invoices will be issued approximately 14 days in advance of payment date. It is your responsibility to ensure that your payment is received by us on or before the due date. A late charge of 10% of the storage charge or £10 (whichever is greater) will be incurred for each two-week period the storage charge remains outstanding. If you remain in default of the storage charge, we retain the right to deny you access to your goods, unit and to the site and in order to recover our costs, sell and dispose of your goods.

Termination

Licence Fees are paid in advance and will be refunded to the nearest unused seven-day period together with your deposit. You will be refunded by direct debit between 14 to 28 days following departure on condition that you give 14 days’ notice of departure, leave your storage room clean, do not incur any charges for damage and provided that all charges are paid up to date.

Charges

Storage charges may be revised at any time subject to giving you no less than 28 days’ notice in writing.

Liability

Edinburgh Self Storage is not liable for any loss of or damage to the goods stored or to any goods or deliveries accepted on your behalf (other than caused directly by our breach of the agreement or our deliberate or negligent act or omission) or for any consequential loss, even if that loss or damage is due to the fault of Edinburgh Self Storage. Where we are liable, our liability does not exceed the true value of the goods. It is a condition of storage that you must protect your goods in store by either lodging evidence of your own insurance (in which case it is your sole responsibility to ensure that your Policy is adequate and valid in all respects) or protect your goods using StoreProtect provided by Edinburgh Self Storage.

Security and access

Access is available during the notified business hours. You accept that Edinburgh Self Storage reserves the right to make and to alter regulations concerning the hours of access, general management and security of the complex and your unit, and you agree to observe and abide by such regulations.

Ownership of goods

You confirm that you are the owner of the items stored, or that ownership is vested in you for the purpose of entering into this agreement. You confirm that the owner of the goods, if not you, understands and accepts Edinburgh Self Storage’s right to ultimately sell or dispose of goods to recover any outstanding charges.

 

 

Licence Conditions

  1. Definitions

In this Licence, the following words have the following meanings:

“Access Hours” The hours We permit access to the Unit (as displayed on site).
“Business Customer” A customer who is not a domestic customer.
“Deposit” The amount specified in Part 1 of this Licence.
“Domestic Customer” Any natural person who is acting for purposes which are outside their trade or profession.
“Due Date” The start date specified in Part 1 of this Licence and thereafter on the corresponding date in each continuing period specified in Part 1 (or if the period is four-weekly, the first day in each four-week period), or in each case the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.
“The Goods” Anything You store in the Unit at any time during this Licence.
“The Licence” These conditions and the information set out in Part 1 of this Licence.
“Licence Commencement Date” The start date specified in Part 1 of this Licence.
“Licence End Date” The date specified in Part 1 of this Licence (if any) or, if the Licence continues on a periodic basis, the date of termination of this Licence in accordance with Condition 21 or 22.
“The Licence Fee” The amount specified in Part 1 of this Licence or as most recently notified to You by Us.
“Loss or Damage” Identifiable losses, destruction of or damage to Your Goods due to wilful acts or omission, including theft by forcible entry or damage while the Goods are in the Unit in accordance with Condition 19.2 (Restricted Liability) or 19.3 (StoreProtect), where applicable.
“Prompt Payment” Payment of each and every sum due under this Licence on the Due Date, and payment of any sum due under any other agreement between You and Us within seven (7) days of that sum being demanded in writing.
“Replacement Value” The current cost of replacing Your Goods as new, except for: household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle (age/quality/use/damage/market value applies); Goods which cannot be purchased new, such as antiques or works of art (current market value applies); and documents (cost of physical replacement/reprinting/reconstitution only, excluding the value of information contained).
“Maximum Replacement Value” The maximum sum total of the Replacement Value for all Goods at any time throughout the period of storage.
“Site” The premises on which the Unit is situated.
“StoreProtect Charges” The additional charges set out in Part 1 of this Licence for StoreProtect.
“Unit” The storage unit specified in Part 1 of this Licence or any alternative storage unit We may specify under Condition 11.
“We, Us, Our” Edinburgh Self Storage.
“You, Your” The customer named in the Licence.

You may have other rights granted to You by law in addition to those set out in these Licence Conditions, which We may not exclude. These Terms and Conditions do not affect those other rights granted by law. If You wish to obtain further information about Your rights, You should speak to Your local Citizen’s Advice Bureau or Trading Standards Office.

  1. The Licence

2.1. So long as the Licence Fees are paid up to date, We will licence You (but no other person) to use the Unit for the storage of Goods in the Unit in accordance with this Licence from the Licence Commencement Date until this Licence expires or is terminated.

2.2. You are deemed to have knowledge of the Goods in the Unit.

2.3. We do not have and will not be deemed to have knowledge of the Goods in the Unit, or of the nature, condition or state of repair of any such Goods.

2.4. This Licence shall not create a tenancy or lease or similar arrangement.

2.5. This Licence does not mean We are bailees, custodians or warehousemen of the Goods and You acknowledge that We do not take possession of the Goods.

  1. Access

3.1. You have the right to access the Unit at any time during the Access Hours for the purposes of depositing, removing, substituting or inspecting the Goods and Your regular inspection of the Unit for damage or unsuitability for the Goods. No access to the Unit will be permitted for any other purposes or outside Access Hours, unless We have agreed to extended or 24-hour access. We will try to provide advance warning of changes in Access Hours by notices on Site, but We reserve the right to change Access Hours on a temporary basis to other reasonable Access times at any time without giving any prior notice. You will be entitled to terminate the Licence with immediate effect with no penalty if Your Access Hours are reduced on a permanent basis.

3.2. Only You, and persons authorised in writing or accompanied by You, will be allowed to have access to the Unit. You are responsible for the actions of anyone that You authorise to access the Site and for anyone that You allow to accompany You on to the Site. Any such person is Your agent for whose actions You are responsible to Us and other users of units at the Site. You may withdraw any authorisation at any time, but the withdrawal will not be effective until We receive it in writing. We may ask for proof of identity from You or any other person at any time (although We are not obliged to do so) and We may refuse access to any person (including You) who is unable to provide satisfactory proof of identity. We may refuse You or Your agents access at any time if We consider in Our reasonable discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents, will be put at risk.

  1. Your Padlock and Key

You are responsible for providing a secure padlock for the Unit and You must ensure that the Unit is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. You are not permitted to apply a padlock to the Unit in Our overlocking position, and We may have any such padlock forcefully cut off at Your expense. Where applicable, You will secure the external gates and/or doors of the Site. We will not be responsible for locking any unlocked Unit or for looking after Your key. You should not leave Your key with, and/or provide Your pin number to, or permit access to Your Unit to, any person other than Your own agent, who is responsible to You and subject to Your control, and if You do so, You do so at Your own risk whether or not such person is Our employee or agent. We do not accept liability for any person (including Our employee or agent) holding Your key and having access to Your Unit, and any such person acts as Your agent only.

  1. Our Right of Entry

You will permit Us and Our agents and contractors to enter the Unit in the following circumstances and, if necessary, We may break the lock to gain entry:

5.1. If We give You not less than seven (7) days’ notice so that We may inspect the Unit or carry out repairs, maintenance and alterations to it or any other unit or part of the Site;

5.2. At any time without notifying You (but We will give You notice as soon as practicable afterwards as long as We are not prevented by law from doing so);

5.3. If We reasonably believe that the Unit contains any items described in Condition 8 or is being used in breach of Condition 9;

5.4. If We are required to do so by the Police, Fire Services, Local Authority, HM Revenue & Customs, Trading Standards or by a Court Order;

5.5. To obtain access in accordance with Conditions 11 (relocation) and 17 (sale of Goods if You default on payment);

5.6. For any purpose, including that in Condition 5.1, if We believe it is necessary in an emergency, or to prevent injury to persons or damage to Our own property, and to carry out Our duty to safeguard Goods belonging to You or other customers; and/or

5.7. To prevent injury or damage to persons or property, or for the purpose of checking whether the Unit contains any items described in Condition 8, or if We reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property.

  1. Ownership of Goods

You confirm that throughout this Licence, the Goods in the Unit from time to time are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods in the Unit on the terms and conditions in this Licence, and that You act as a duly authorised agent of any such person. You will pay any costs We incur, or claims made against Us, if this is not true.

  1. Our Right to Refuse Storage

We may refuse to permit You to store any Goods or require You to collect any Goods from the Unit if in Our reasonable opinion the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents, would be put at risk by the storage or continued storage of any such Goods.

  1. Prohibited Goods

8.1. You must not store or keep (and You must not allow any other person to store) any of the following in the Unit:

8.1.1. Goods where the value to You cannot be assessed on a financial basis;

8.1.2. Food or perishable goods unless securely packed in hard plastic or glass containers so that they are protected from and do not attract vermin;

8.1.3. Any Goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin;

8.1.4. Lithium-ion batteries on their own;

8.1.5. Portable battery chargers, power banks or any similar portable power source;

8.1.6. E-scooters, E-bikes, E-skateboards or any similar battery-powered vehicles, unless the battery has been removed and is not being stored in the Unit;

8.1.7. Laptops, tablets, children’s toys or other similar items containing built-in lithium-ion batteries;

8.1.8. Plants, birds, fish, animals or any other living creatures;

8.1.9. Combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;

8.1.10. Firearms, explosives, weapons, ammunition or any components of these;

8.1.11. Chemicals, radioactive materials, biological agents;

8.1.12. Toxic waste, asbestos or other materials of a potentially dangerous nature;

8.1.13. Any item which emits any fumes, smell or odour;

8.1.14. Compressed gases;

8.1.15. Any illegal substances, illegal items or goods illegally obtained such as counterfeit goods, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);

8.1.16. Goods which are environmentally harmful or that are a risk to the property of any person;

8.1.17. Items which are irreplaceable or of high value requiring specialist storage, such as currency, jewellery, bullion, furs, deeds, bonds, securities, works of art, antiques, fine wines and items of personal sentimental value;

8.1.18. Waste materials including any materials or goods for export deemed to be waste, such as used electrical equipment (unless tested and certified for re-use), used vehicles or used vehicle parts.

8.1.19. Vapes of any kind or cream chargers (nitrous oxide).

8.2. You must ensure that Goods brought into storage are securely and properly packed or bottled and not otherwise in a condition that may cause damage or injury to the Unit, the Site, any other unit on the Site or any other property, whether by spreading damp, infestation, leakage or the escape of fumes or substances in any other way.

  1. Restrictions on Use

You must not (and You must not allow any other person to):

9.1. Use the Unit or do anything on the Site or in the Unit which may be or may become a nuisance to Us or the users of any other unit or any person on the Site;

9.2. Use the Unit as offices or living accommodation or as a home or business address, or use the address of the Site or Unit for receiving mail;

9.3. Spray paint or do any mechanical work of any kind in the Unit;

9.4. Attach anything to the internal or external surfaces of the Unit or paint or make any alterations to the Unit;

9.5. Allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside the Unit;

9.6. Cause any damage to the Unit or any other unit or the Site or its facilities or to the property of Us or any other unit users or other persons on the Site (which includes by removal, haulage or delivery contractors), and if You cause any damage, You must (at Our option) repair, restore or replace such damage or item, or reimburse the reasonable costs of doing so, or make proper compensation to other unit users at the Site;

9.7. Leave anything in or obstruct or block any passageway, stairway, service area or other part of the Site, and You must at all times be courteous to others and take reasonable care for Your own safety and that of others in using these areas;

9.8. Leave on Site any waste or refuse created by storing the Goods (You will be charged the reasonable costs of disposal if You do not comply);

9.9. Connect or provide any utilities or services to the Unit unless authorised in advance in writing by Us;

9.10. Use or do anything at the Site or in the Unit which may invalidate or increase premiums under StoreProtect policies taken out by Us or any other person;

9.11. Ignore any regulations in force from time to time at the Site, and in particular You undertake to observe and comply with the “No Smoking” policy in effect for every unit at the Site and its common parts;

9.12. Display any signs at the Site or on the windows or doors of Your Unit without Our written consent; or

9.13. Distribute any leaflets or promotional materials to other customers at the Site, whether direct to the units or in the common parts.

  1. Your General Obligations

You must (and You will ensure that anyone authorised by You to access the Site must):

10.1. Use reasonable care when on the Site or in the Unit and take all reasonable care in respect of the Unit, the Site, and the property of Us or any other unit users or other persons on the Site;

10.2. Inform Us of any damage or defect to the Unit as soon as You become aware of it;

10.3. Comply with the reasonable directions of any of Our employees, agents and contractors at the Site and any further regulations for the use, safety and security of the Unit and the Site which We may issue from time to time.

  1. Relocation — unchanged

This Licence shall not confer on You any right to exclusive possession of the Unit.

11.1. We reserve the right to relocate You to another unit specified by Us, which shall not be smaller than the current Unit:

11.1.1. by giving 14 days’ notice during which You can elect to terminate the Licence under Condition 22; or

11.1.2. by giving 14 days’ notice if We close the Site or any part of the Site for redevelopment, in which case We may require You to move the Goods to another unit at another site which We shall try to ensure is as near as possible to the Site in the given circumstances; or

11.1.3. on shorter notice in the event of a fire or flood or other incident or occurrence at the Site which in Our opinion requires the Unit or any part of the Site to be closed or sealed off.

11.2. If We do require You to relocate, then We agree to pay Your reasonable costs of removal which have been approved in writing by Us in advance of the removal.

11.3. If You do not arrange the removal of Goods to the alternative unit by the date specified in Our notice, We and Our agents and contractors may enter the Unit and do so on Your behalf, at Your risk (except for loss or damage caused wilfully or negligently by Us and Our agents and contractors, subject to the limitations in Condition 19).

11.4. If the Goods are moved to an alternative unit, this Licence will be varied by the substitution of the alternative unit number and site name (if applicable) but shall otherwise continue in full force and effect, and the Licence Fees at the rate in force for the original unit at the time of removal will continue to apply to Your use of the alternative unit.

  1. Payment of Licence Fees

You must pay Us the Licence Fees for the minimum period of storage (if applicable) or otherwise the charge period specified in Part 1 on signature of this Licence. After that, You must pay the Licence Fees in advance on each Due Date.

12.1. If Your storage contract is linked to a minimum stay and You leave before this stay ends, You will be liable for all charges to the end of the agreed minimum stay period.

12.2. If You do not pay any Licence Fees by the Due Date, We may immediately, without notice to You, withdraw any further discounts, deductions, business services or other rebates We have agreed to grant to You.

12.3. In support of Our Green policy, We will not print or post invoices to Our customers. However, if requested, invoices will be sent via email.

  1. Changing the Licence Fees

We may alter the Licence Fees at any time by giving You at least twenty (20) days’ written notice, and the new Fees shall take effect on the day after this 20-day notice period. You may terminate this Licence without charge at any time before the new Fees take effect.

  1. How to Pay

No payment will have been made until We have received clear funds. It is Your responsibility to see that payment is made directly to Us on time and in full throughout the period of storage. Any Licence Fees paid by direct transfer will not be credited to Your account unless You identify the payment clearly and as directed by Us. We shall have no liability to You and You will cover any reasonable costs or losses incurred by Us if We take steps to enforce the Licence (including the sale of Goods) due to Your failure to identify a payment.

14.1. In the event that any cheque or direct debit is dishonoured, We will charge You an administrative charge of £15 each time.

14.2. If You do not pay the Licence Fees by the Due Date, We will charge You Our standard late payment fees based on the length of time the payment is overdue, as notified to You in Our late letters.

14.3. You will be responsible for and agree to pay any costs incurred by Us in collecting late or unpaid Licence Fees, or in enforcing this Licence in any way, including postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees.

14.4. Where You have more than one licence with Us, all will form one account with Us, and We may in Our sole discretion apply any payment made by You against any debt due from You on any licence in the account.

14.5. If You make a part payment of any of the Licence Fees outstanding and We retain it, this will not affect Our ability to take any action against You in respect of the Licence Fees which remain outstanding. Time runs from the original Due Date and is not extended by Your part payment.

  1. Sums Due on Termination

All sums payable to Us under the Licence will become due immediately upon termination of the Licence unless You have terminated this Licence due to Our negligence. Any calculation of the outstanding fees will be made by Us.

 

  1. Deposit

16.1. You must pay Us the Deposit on Your signature of this Licence. We may deduct from the Deposit any reasonable amount We may in Our sole discretion require to cover: (a) any breach of Condition 9.6 (damage caused by You or Your agents); (b) any of the Licence Fees which have not been paid, or any unpaid removal or other charges; or (c) any other obligation to Us that You have not performed.

16.2. We will return the balance of the Deposit to You (without interest) by credit card or electronic transfer, subject to the way You previously paid Your Licence Fee, no more than twenty-eight (28) days after this Licence terminates. If We are unable to process the repayment following vacation, unclaimed deposits and credit balances will be forfeited after 12 months.

16.3. If We deduct any monies from the Deposit, You shall on request without delay make up the difference so that the Deposit balance is not reduced.

  1. Lien and Sale of Goods for Non-Payment

We take the issue of Prompt Payment very seriously and We have a right of lien over the Goods. A lien means that We have a right to retain the Goods until We have received full payment of the sums due to Us, and We may sell or dispose of the Goods as described below. The lien lasts until the payment in full has been received by Us in cash, by bank transfer or when a cheque has been paid by Your bank.

17.1. Regardless of Condition 22, if any sum payable under the Licence is not paid when due, then You agree that, in addition to any other rights We may have: (a) the Goods are left in the Unit at Your sole risk; (b) without limiting Conditions 17.1 and 19, We exclude liability in respect of the Goods when payment is overdue; (c) We will be entitled without further notice to refuse You and Your agents access to the Goods, the Unit and the Site, and to install a new lock, until the outstanding amount is received in full; and (d) We may apply the Deposit against the unpaid amount and, if insufficient, We may hold onto and/or ultimately sell or dispose of some or all of the Goods.

17.2. If any sum is still outstanding one month after written notice, or if You fail to collect the Goods when required, We may in Our absolute discretion: recover possession of the Unit and move Your Goods to the nearest alternative storage facility at Your cost; and/or send a further notice, and if payment is not made in full within 14 days of that notice, sell some or all of the Goods and pass ownership to the buyer.

17.3. We will sell the Goods by any method(s) reasonably available to achieve the best price reasonably available in the open market, taking into account the costs of sale.

17.4. Sale proceeds will be applied first against Our costs of administering the debt collection and sale process, then to pay the debt due from You.

17.5. If sale proceeds are insufficient, You remain responsible for the balance, which We may recover through a debt collection agency (whose fees You will also be responsible for).

17.6. If sale proceeds exceed the amount required, We will hold the balance for You without interest.

17.7. If Your Goods are not saleable, fail to sell, or are not of sufficient value to warrant the expense of sale, You authorise Us to treat them as abandoned and dispose of them by any means at Your cost.

17.8. We may dispose of Your Goods at Our discretion in certain circumstances (e.g. severe damage, no commercial value, danger to people or property, or personal data concerns), giving You notice within seven (7) days of assessing the Goods.

17.9. We shall be entitled to continue to charge for storage from the date the debt becomes due until payment is made in full or the Goods are sold or disposed of.

17.10. If You do not pay fees on the Due Date, the value of any discounts and special offers You have received will be payable by You in full.

17.11. Notices will be sent by email and/or, where necessary, by hand, registered letter or recorded delivery, to the address last notified by You.

17.12. You agree that We may immediately move, sell or dispose of any items You leave unattended in common areas or outside Your Unit, with no liability to You.

  1. Suitability of the Unit

Because the nature and type of goods being stored by You is entirely within Your discretion (subject to Conditions 7 and 8), You must ensure that the Unit is suitable for the storage of the Goods You store or intend to store. We cannot guarantee and make no assurance that any allocated unit is suitable for any particular goods and accept no liability in this regard. We strongly advise You to inspect the Unit before and throughout storage. All Unit sizes are approximate; We accept no responsibility for small variations. If You have exact requirements, You must verify the Unit size with the Site before signing. By signing this Licence You agree to the actual size of the Unit You use, not any represented unit size.

  1. Risk & Responsibility

19.1. Our liability will commence from the time Your Property is placed by You into Your storage Unit(s) and the Unit is locked by You (see Condition 4), and ceases immediately upon removal of Your Property from Your storage Unit(s).

19.2. Restricted Liability

19.2.1. Unless and until a higher limit of liability has been fixed under a StoreProtect Addendum and continues in effect, Our liability for Loss or Damage is limited to negligence only, up to a maximum of £100 for any one event or series of connected events.

19.2.2. We do not insure the Goods whilst they are on Site. It is a condition of this Licence that the Goods remain insured at all times against all Normal Perils for their Maximum Replacement Value (as new), as specified by You in Part 1. Normal Perils means actual loss of or damage to Goods caused by fire, lightning, explosion, earthquake, storm, flood, escape of water, theft by violent or forcible means, subsidence, riot and civil commotion, malicious damage, impact by vehicles/aircraft/aerial devices, vermin damage, or collapse or partial collapse of building.

19.2.3. You undertake to Us that: (a) prior to bringing the Goods onto the Site You have taken out adequate insurance covering at least Normal Perils, and will not allow that cover to lapse; (b) that insurance is for a sum at least equal to the Maximum Replacement Value; and (c) You will supply evidence of such cover on request. We do not give advice on insurance, and inspection of Your documents does not mean We approve or confirm the cover is sufficient.

19.3. StoreProtect — Enhanced Liability Option

As an alternative to Condition 19.2 (Restricted Liability), You may opt for StoreProtect. “StoreProtect” means an agreement between You and Us where We accept an enhanced liability in return for payment of the StoreProtect Charges, in accordance with the terms of the StoreProtect Addendum and this Agreement.

If You opt for StoreProtect, You have the option, but not the obligation, to insure Your Goods. If You do not opt for StoreProtect, You must provide evidence to Us that Your Goods are adequately insured for all the Normal Perils listed in Condition 19.2.2 prior to Us granting access to Your Unit and while Your Goods remain on Site.

19.4. Nothing in this Licence is intended to limit Our liability to You where it would be unlawful to do so. This includes liability for physical injury to, or the death of, any person resulting directly from Our negligence or for fraud or wilful default or that of Our agents or employees.

19.5. Subject to Conditions 19.1 to 19.3 above, We exclude all liability in respect of loss or damage: (a) caused by Us or Our employees or agents where there is no breach of legal duty of care; (b) that is not a reasonably foreseeable result of any breach; (c) for loss of profits, business opportunity, goodwill, contract or other economic loss where You use the Unit commercially; or (d) arising from or increased by Your breach of any term of the Licence.

19.6. We accept no liability for any value which is purely sentimental.

19.7. You confirm that: (a) You have agreed the Maximum Replacement Value (as new) of all the Goods in Part 1; and (b) the Replacement Value of the Goods stored will not exceed the Maximum Replacement Value unless agreed in writing.

19.8. In certain cases We may not be able to allow You access, or carry out other obligations, due to matters outside Our reasonable control (natural disaster, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, electrical power failure, act of terrorism, environmental or health emergency, or action by competent authorities). If this continues for more than three (3) weeks, You may terminate the Licence without charge and remove Your Goods at the earliest opportunity.

19.9. You agree to comply with this Licence and all relevant laws relating to the Goods and how they are stored, and to compensate Us for claims arising from Your breach of law. If We believe You are not complying, We may take action including that described in Conditions 5 and 22.5, contacting relevant authorities, and/or disposing of or removing Goods at Your cost.

  1. Your Indemnity to Us

You will reimburse Us for the full amount of all claims, demands, liabilities, damages, costs and expenses (including reasonably incurred legal and professional fees) that We or others incur arising out of: Your (or Your permitted visitors’) use of the Unit or Site; breach of this Licence; Our costs of enforcement; or any dispute as to ownership or entitlement to possession of the Unit and/or Goods. You will not be responsible for losses arising from Our breach of this Licence. Your responsibility for outstanding monies, damage, injury and legal responsibility continues beyond termination.

  1. Expiry

This Licence shall expire on the Licence End Date, or, if none is specified and the Licence renews periodically after the minimum storage period, it can be terminated as described in Condition 22.

  1. Termination

Either You or We may terminate this Licence as follows (and in each case where immediate termination applies, the Licence End Date is the date the notice is effectively served under Condition 22):

22.1. By giving not less than the agreed written notice stated in Part 1 (usually 14 days); termination takes effect from the date specified in the notice, or, if none is specified, 14 days after the notice.

22.2. If We commit a breach which We do not put right within 14 days of notification, You may terminate immediately.

22.3. If We notify You of a change to the Licence Fees or any other Condition and You do not accept it, You may terminate without charge before the change takes effect.

22.4. If You undertake any illegal or environmentally harmful activities, We may terminate immediately.

22.5. If You breach this Licence in any other way and do not remedy it within 14 days of notification (where capable of remedy), We may terminate immediately.

22.6. If We enter the Unit for any reason and find no Goods stored in it, We may terminate without prior notice.

  1. Vacating the Unit

On the Licence End Date, You must remove all Goods and leave the Unit clean and tidy, in the same condition as at the Licence Commencement Date. If You do not, You will pay Our reasonable costs of cleaning or disposal. We may treat remaining Goods as abandoned and dispose of them under Conditions 17.3–17.8. You remain responsible for removal of any rubbish; We do not provide waste bins, and a charge applies if You leave rubbish or use Our bins.

  1. Apportionment and Release of Goods

The Licence Fees will be apportioned daily for any period of less than the charge period. Where this Licence has terminated and You have paid more than is due, We will refund the balance (treated as a Deposit under Condition 16) after deducting any sums due to Us. Where payments remain outstanding and are not covered by the remaining Deposit, You must pay Us in full before We will release the Goods to You. Any calculation of outstanding fees will be made by Us. If You do not pay such amounts, Condition 17 may apply.

  1. Examination of Goods on Removal

You agree to examine the Goods carefully upon removing them from the Unit and must tell Us about any loss or damage as soon as reasonably possible after doing so.

  1. Personal Information

26.1. We collect information about You on registration and while this Licence continues, including personal data (Your Data). We process Your Data in accordance with the General Data Protection Regulation and all associated laws.

26.2. We will use Your Data for the purposes of this Licence, to process payments, communicate with You and maintain Your account. Further detail is in Our Customer Privacy Policy, available on Our website.

26.3. We may share Your Data with, and collect information from, credit reference or fraud prevention agencies, Debt Collection agencies and trade associations of which We are a member. If You opt for StoreProtect, We may pass Your details to our broker or claims agent.

26.4. We will release Your Data at Our discretion where appropriate: to comply with the law; to enforce this Licence; for fraud protection and credit risk reduction; for crime prevention or detection; to protect safety; or where security may be at risk. Your Data may transfer with a sale of Our business or assets.

26.5. You have the right to request a copy of the information We hold on You by emailing or writing to Us at the address in Part 1.

26.6. You will nominate one or more Authorised Contact Person(s) (ACP) to manage Your account, and may (but need not) nominate Authorised Access Person(s) (AAP) to access the Unit.

26.7. You authorise Us to deal with Your nominated ACP as Your agent in relation to this Licence, particularly where We cannot contact You directly.

26.8. You confirm You have the right to provide any ACP/AAP’s personal data to Us for these purposes, and will notify Us of any changes.

26.9. We will not share Your Data with a person identifying as Your spouse or partner unless they are named as an ACP.

  1. Entire Agreement

You acknowledge and agree that: the terms of this Licence constitute the whole contract with Us; You have not relied on any statements or representations not included in this Licence; You have raised all relevant queries and We have answered them to Your satisfaction; any matters resulting from such queries have been recorded in writing where required; and Our decision not to enforce a right at a particular time does not prevent Us from enforcing it later, unless We confirm in writing that We have waived it.

  1. Severance

If any part of this Licence is found to be void or unenforceable, that part shall be removed, but the remainder will continue to apply.

  1. Personal to You

This Licence is personal to You. You may not transfer it to any other person, firm or company; breach of this Condition is a serious breach under Condition 22.5.

  1. Third Party Rights

No one other than You or Us will have any rights to enforce any of the Conditions of this Licence.

  1. Governing Law — unchanged

This Licence shall be governed by the laws of Scotland. Any dispute or claim that either You or We bring will be decided on the basis of the laws of Scotland by the Courts of Scotland alone. Before taking any court proceedings, both You and We agree to try to settle any dispute by informal conciliation. The complaining party shall inform the other party in writing of the dispute in as much detail as possible. If the dispute cannot be resolved, You and We agree to use the Centre for Effective Dispute Resolution (www.cedr.com) to try to resolve it amicably. If not resolved within ninety (90) days after notice of the dispute, either party may submit the dispute to the Court. This Condition does not affect the right of either party to terminate this Licence.

  1. Joint Customers

Where You are two or more persons, Your obligations under this Licence shall be obligations of each of You jointly and separately.

  1. Contact

If You need to contact Us, please contact Us at Edinburgh Self Storage, 140 Balgreen Road, Edinburgh EH12 5XQ. We will also contact You at the address You have given in this Licence unless You let Us know in writing of a different address.

  1. Modifications to this Licence

We reserve the right at any time to modify this Licence and to change, impose new or additional Terms & Conditions on Your Licence. Such modifications will be notified to You in writing, by post or email, giving You twenty (20) days’ notice of their effective date. If You continue to use the Unit, this will be taken as Your acceptance of the new or amended Conditions. If You do not want to accept them, You may terminate this Licence without charge at any time before they take effect.

  1. Notices

35.1. Any notice given by either You or Us must be given in writing (by hand, post or email), addressed to the relevant address in Part 1 of this Licence or any other UK address notified in writing.

35.2. A notice will be served at the time of delivery by hand, or 48 hours after posting, or when an email is sent (provided no non-delivery message is received).

35.3. You are to notify Us promptly in writing of any change to Your address, phone numbers, email address, insurance details or billing details, and of any change to the contact details of any Alternate Contact Person.

 

 

 

StoreProtect Addendum

Edinburgh Self Storage’s Conditions of Agreement restrict liability to negligence only up to a maximum of £100 and require You to arrange insurance cover for the Maximum Replacement Value of Your Property. As an alternative, Edinburgh Self Storage can accept an enhanced liability for Loss or Damage which may occur during storage. “StoreProtect” means an agreement to accept an enhanced liability for Loss or Damage to Your Property as described in this Addendum. “StoreProtect Charges” means the additional charges set out in the Self Storage Agreement for StoreProtect.

Please take the time to read the detailed terms in the table below:-

In particular, ‘Exclusions – what StoreProtect does not provide for’ as this includes terms where Edinburgh Self Storage limits or excludes liability to You in certain circumstances.

Note: StoreProtect is not a contract of insurance. Edinburgh Self Storage is not an insurance company, nor is Edinburgh Self Storage acting as Your agent. Edinburgh Self Storage is under no obligation to arrange an insurance policy in Your name. Edinburgh Self Storage assumes the risk of liability but may, at its option, arrange insurance which provides cover for Edinburgh Self Storage’s liability to You in certain circumstances.

StoreProtect may not be available in certain circumstances, and Edinburgh Self Storage reserves the right to decline at its sole discretion where You have indicated that You wish to opt for StoreProtect.
Detailed terms
Definitions For the purposes of this Addendum, the following definitions shall apply:

·  “Property” or “Your Property” or “Goods” means any and/or all goods stored by You in a storage unit allocated to You at the Facility;

·  “Replacement Value” means the current cost of replacing Your Property as new, except for:

· household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;

· any Goods which cannot be purchased new (such as antiques or works of art, for example), where the Replacement Value shall be the current market value; and

· documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

·  “Maximum Replacement Value” means the maximum sum total of the Replacement Value for all Property at any time throughout the period of storage.

·  “Loss” or “Damage” means identifiable losses, destruction of or damage to Your Goods, wilful acts, omissions and default, including theft by forcible entry or damage caused by Edinburgh Self Storage, its employees, agents or representatives while the Goods are in the unit.
StoreProtect – What do I receive? · In return for payment of the StoreProtect Charges, Edinburgh Self Storage agrees to accept an enhanced liability for Loss or Damage to Your Property and the limit of £100 in the event of negligence shown in the enclosed Conditions of Agreement will not apply.

· Instead, Edinburgh Self Storage accepts liability for Loss or Damage (as defined) to Your Property following a breach of its Duty of Care up to a maximum of (i) the Maximum Replacement Value; or (ii) the actual value of Your Property either affected by Loss or Damage (whichever is less), taking into account any Proportional Reduction, and subject to certain exclusions (see ‘Exclusions – what StoreProtect does not provide for‘).

· Edinburgh Self Storage’s liability will commence from the time Your Property is placed by You into Your storage unit(s) and ceases immediately upon removal of Your Property from Your storage unit(s).

· Edinburgh Self Storage’s liability to You under StoreProtect for Loss or Damage to Your Property is to be assessed as a sum equivalent to the cost of (a) repair or cleaning or (b) the Replacement Value or (c) compensation, whichever is the smaller sum, at Edinburgh Self Storage’s option. Edinburgh Self Storage accepts no liability for depreciation following repair.

· If You opt for StoreProtect, You are no longer obligated to arrange insurance for Your Property.

· If you submit a claim, additional claims processing administration charges apply. Edinburgh Self Storage will deduct a £50 charge from any settlement awarded to You to cover Edinburgh Self Storage’s administration costs (“Claims Admin Fee”).
Edinburgh Self Storage’s Duty of Care under StoreProtect ·  Edinburgh Self Storage is responsible for maintaining the Facility in a secure condition and will provide its services with reasonable skill and care.

·  Edinburgh Self Storage’s liability in relation to the Goods under StoreProtect shall be that of a reasonably careful person under like circumstances. Edinburgh Self Storage shall not be liable for any Loss or Damage to the Goods, however caused, while the Goods remain in the unit or under Edinburgh Self Storage’s care, custody or control, unless such Loss or Damage resulted from the Edinburgh Self Storage’s  failure to exercise such care in relation to the Goods as a reasonably careful person would exercise under like circumstances, and Edinburgh Self Storage’s will not be liable for damages which could not have been avoided by the exercise of such care.

 

Your Responsibility To opt for StoreProtect, it is Your responsibility to:

·   provide a Maximum Replacement Value on the Customer Declaration;

·   Sign the appropriate box on the Customer Declaration to confirm Your wish to opt for StoreProtect;

·   pay the additional charges set out for StoreProtect (“StoreProtect Charges”); and

·   ensure that the Maximum Replacement Value is accurate at all times for the duration of this Agreement.
Proportional Reduction ·   If the Maximum Replacement Value You provide is less than the actual total Replacement Value of all of Your Property stored in your unit at the time of Loss or Damage, then Edinburgh Self Storage’s liability will be reduced to reflect the proportion that Your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).

(For example: if the total replacement value of Your Property is £10,000, but You have declared a Maximum Replacement Value of £5,000, Edinburgh Self Storage’s liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, Edinburgh Self Storage’s liability would be £1,500.)
Exclusions – what StoreProtect does not provide for StoreProtect cannot be accepted for:

·  Any motorcar, motorbike, boat, caravan, motorhome or any other motorised vehicle and trailers  (“Vehicles“) stored inside or outside of a unit;

·  Any food or perishable Goods; or

·  Any delivery and collection Goods.

Edinburgh Self Storage’s liability for the Goods listed above is restricted and the requirement for You to insure Your Property remains valid, as per the Conditions of Agreement, whether or not You opt for StoreProtect for other stored Property.

Restricted Goods

Edinburgh Self Storage’s liability for Loss or Damage to the following Goods is restricted. Goods worth in excess of the amounts stated below should not be stored without express permission from Edinburgh Self Storage in writing:

×  Jewellery, watches, precious stones, precious metals, and stamps of all kinds exceeding £1,000 combined total;

×  Furs, fine art, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like exceeding £15,000 combined total; and

×  Electronic Items exceeding £25,000 combined total. “Electronic Items” is defined as all items of consumer and commercial electrical appliances and instruments, including but not limited to televisions, computers, laptops, computers, tablets, mobile phones, cameras, hi-fi’s, stereos and the like. Heavy electrical items such as switchgear, turbines, generators and the like shall not be deemed to be electronics.

Excluded Liabilities

Edinburgh Self Storage shall not be considered to be in breach of this Agreement and excludes all liability to You in respect of any and all of the following (“Excluded Liabilities”):

×  Mysterious disappearance and/or unexplained shortage of Your Property except as a result of theft evidenced by forcible entry to Your Unit;

×  Loss or Damage which is discovered after Your Property is removed from the Facility;

×  Loss or damage to Your business, if any, including, but not limited to, indirect or consequential loss, lost profits, income or savings, wasted expenditure or business interruption;

×  Loss or Damage caused by (i) moth, insect and vermin unless from a source external to Your Unit; (ii) ordinary leakage, ordinary loss in weight or volume, evaporation or nature of the property stored; (iii) leakage of liquid from any receptacle or container unless from a source external to Your Unit; (iv) inherent vice and latent defect; (v) mould, mildew or rust, unless proven to be a result of water ingress from a source external to Your Unit; (vi) atmospheric or climatic causes, including, but not limited to, Loss or Damage to Property which is not suitable for storage; (vii) electrical, electronic or mechanical derangement to any electronic items or mechanical Goods, or any Loss of, or Damage to electronic items resulting from a configuration failure of the controlling software and/or microchip, except where this results directly from external physical damage caused by a breach of Edinburgh Self Storage’s duty of care;

×  Any value an item might have acquired simply because it is part of a pair or set, also excluding the value of an undamaged part of a pair or set;

×  Any value which is purely sentimental;

×  Loss or Damage caused by or as a consequence of non-compliance with relevant laws and regulations by You or Your Agents;

×  Loss or Damage caused by the act or omission of You or Your Agents including but not limited to any failure to secure the unit after visiting, failure to pack or stack the Goods properly and securely, the manner of storing the Goods within the Unit, the conduct of You or Your Agents in the unit or at the Facility, the loading or unloading of Goods into or from the Unit.
General Exclusions and Limitations ·     Edinburgh Self Storage excludes and limits certain types of Loss or Damage, as set out in the Conditions of Agreement. Please read these exclusions and limitations carefully – they apply whether or not You opt for StoreProtect.

·     There may be circumstances where Goods You are not permitted to store are stored in Your Unit(s) without Edinburgh Self Storage’s knowledge. Where You store Goods in breach of this Agreement, You agree that You will bear the risk of any Loss or Damage to such Goods.

·     Edinburgh Self Storage will not be liable for any Loss or Damage to Your Property unless You notify Edinburgh Self Storage in accordance with the requirements set out in the Liability Claim Notification section of this Addendum.
Maximum Liability Edinburgh Self Storage will have no liability under any circumstances for Loss or Damage to Your Property over and above the Maximum Replacement Value, or the actual value of Your Property either lost or damaged if this is less than the Maximum Replacement Value.
Why Edinburgh Self Storage restricts liability It is not always clear how Loss or Damage was caused, so Edinburgh Self Storage must limit or exclude liability for Loss or Damage to Your Property in certain circumstances. Edinburgh Self Storage also cannot accept liability for Loss or Damage which could not have been reasonably avoided. Please be reminded that StoreProtect is not a contract of insurance and You have the option to arrange Your own insurance separately.
Edinburgh Self Storage’s Agreement Edinburgh Self Storage’s standard Conditions of Agreement also apply in full to this Agreement, save that, if You opt for StoreProtect: (a) Edinburgh Self Storage agrees to accept an enhanced liability as described above (so, the £100 limit stated in the Conditions of Agreement is replaced by the Maximum Replacement Value (taking into account any Proportional Reduction) and Edinburgh Self Storage’s Duty of Care in respect of Your Property is as set out above); and (b) the requirement to insure Your Property stated in the Conditions of Agreement becomes an option instead of a requirement.
Failure to pay StoreProtect Charges If You fail to pay the StoreProtect Charges in full on the due date for payment, You will not benefit from the enhanced liability that Edinburgh Self Storage offers under StoreProtect. Edinburgh Self Storage’s liability to You will, instead, be restricted to negligence once up to a maximum of £100 and You will be required to insure Your Property in accordance with the Conditions of Agreement.  At its sole discretion, Edinburgh Self Storage may choose to reinstate StoreProtect on payment of any overdue and/or outstanding StoreProtect Charges, unless any Loss or Damage to Your Property has already occurred prior to payment of such charges.
Termination/

Cancellation

 Your right to cancel StoreProtect

You have the right to cancel StoreProtect at any time. You can provide notice by emailing Edinburgh Self Storage at sales@edinburghstorage.co.uk or by writing to Edinburgh Self Storage, 140 Balgreen Road, Edinburgh EH12 5XQ.

If You cancel StoreProtect prior to the storage services commencing, Edinburgh Self Storage will refund to You all StoreProtect Charges paid by You.

If You cancel StoreProtect after the storage services have started, You have the right to cancel StoreProtect at any time by giving Edinburgh Self Storage fourteen (14) days’ written notice, and it will take effect after this period and from Your next issued invoice.

Edinburgh Self Storage’s right to cancel StoreProtect

Your right to benefit from StoreProtect will terminate automatically if You do not make all payments when due under the Conditions of Agreement.

We may cancel Your right to benefit from StoreProtect and terminate this Addendum at any time by giving You twenty (20) days’ notice in writing.

Where Edinburgh Self Storage cancels or terminates StoreProtect, Edinburgh Self Storage will refund to You all StoreProtect Charges paid by You in advance in respect of the period after cancellation (e.g. from the cancellation date Edinburgh Self Storage notifies to You).

General

Edinburgh Self Storage’s liability to You after the StoreProtect cancellation date will be restricted to negligence only up to a maximum of £100 and You will be required to insure Your Property in accordance with the Conditions of Agreement.

If You decide to terminate the storage agreement after the cancellation date for StoreProtect, You will need to give Edinburgh Self Storage the full amount of notice in accordance with the Conditions of Agreement.

 

StoreProtect Liability Claim Notification

Where Your Property is Lost or Damaged – Notification Condition
1.           If You have Your own insurance in place to cover Loss or Damage to Your Property, You must recover Your losses from Your insurers in the first instance.

2.           Notwithstanding Condition 1, if You discover Loss or Damage to Your Property:

i.        When the Facility is attended by Edinburgh Self Storage’s employees (“Manned”), You must notify Edinburgh Self Storage in person as soon as reasonably practical upon discovery and before removal of any affected Goods from your Unit;

i.      When the Facility is not attended by Edinburgh Self Storage’s employees (“Unmanned”), at the time you discover Loss or Damage, to evidence that this occurred during the Storage Period in Your Unit, You must comply with the following conditions (“Unmanned Notification Conditions”):

ii.      You must contact Edinburgh Self Storage via email to sales@edinburghstorage.co.uk as soon as reasonably practical upon discovery of any Loss or Damage, including, but not limited to: (a) a written description of which Goods are affected and the nature of the Loss or Damage; and (b) photographs of any affected Goods before removal of from your Unit, or, if this is not practical, photographs clearly showing affected Goods in the vicinity of your unit within the Facility (“Email Notification”).

iii.      Your Email Notification must be provided before any affected Goods are removed from the Facility. Edinburgh Self Storage shall not be liable for any Loss or Damage which is notified after your Property is removed from the Facility unless Email Notification is provided.

iv.      If it is not possible for You to fully comply with the Email Notification requirements set out, You must notify Edinburgh Self Storage in person, via telephone or in writing as soon as reasonably practical after You discover Loss or Damage.

3.           In any event: You must provide as many details as is practical of any Loss or Damage to Edinburgh Self Storage in writing or via email to sales@edinburghstorage.co.uk within seven (7) days of discovery. In exceptional circumstances, Edinburgh Self Storage may agree to extend this time limit where You request this in writing, provided such request is received within seven (7) days of discovery of any Loss or Damage. The sooner that You notify Edinburgh Self Storage of any Loss or Damage to Your Property, the sooner Edinburgh Self Storage can establish the cause and properly investigate. Edinburgh Self Storage will provide You with a claim form, and You must make every effort to return Your completed form within a reasonable time. Edinburgh Self Storage will not be liable for any Loss or Damage to Your Property unless You notify Edinburgh Self Storage in compliance with the requirements set out under Condition 2.

4.           Once You have notified Edinburgh Self Storage of Loss or Damage, if You do not receive a response from Edinburgh Self Storage within a reasonable time, You may contact Edinburgh Self Storage ‘s claims agent directly at RCS, Swan House, Swan Centre, Leatherhead, Surrey, KT22 8AH, United Kingdom Tel: +44 (0) 1372 385970 Email: info@removalclaims.co.uk.

5.           Additional Conditions: (a) You must make every reasonable effort to prevent further Damage to Your Property. If any Goods are wet or damp, You must move them away from any undamaged Property and away from the water source. You must inform Edinburgh Self Storage if You believe You may require additional storage space to comply with this requirement. (b) For Your own safety, do not touch any Goods damaged by vermin of any kind or affected by mould; (c) You must retain and not dispose of any Damaged Property until Edinburgh Self Storage has had a reasonable opportunity to inspect (if necessary) any damage; and (d) Edinburgh Self Storage may make such enquiries as necessary to investigate the Loss or Damage to Property and You agree to co-operate with Edinburgh Self Storage in their enquiries, and to provide any additional relevant information without delay where Edinburgh Self Storage requests this.

6.           If You opt for StoreProtect, You must also comply with the Additional Claim Requirements set out below.

7.           If You provide us with misleading or incorrect information relating to a claim for Loss or Damage to Your Property, or make a claim that is fraudulent, false or exaggerated, Edinburgh Self Storage may: reject the claim; where applicable, cancel or void the StoreProtect Addendum without refund of StoreProtect Charges; and recover from you any costs Edinburgh Self Storage has incurred in dealing with your claim.

 

StoreProtect – Additional Claim Requirements
For Edinburgh Self Storage to fully assess Your claim, the following additional information may be required:

8.           Estimates for cleaning, repairs or replacement;

9.           As many details as possible about the affected Goods, including photographs of any areas of damage and also any damaged Goods in their entirety;

10.        Photographs showing all of Your Property in Your storage Unit, including those which are undamaged (i.e. the entire unit before the removal of any Goods).

11.        For any damaged electrical items, You must also photograph any manufacturer labels showing the make/model of the item.

12.        Where You believe that Your Property has been stolen, You must take photographs of the door, walls or padlock to evidence forced access to Your Unit. You must also notify the Police immediately and obtain a Crime Reference Number.

13.        Where You believe that Your Property has been damaged by an ingress of water, You must photograph the alleged source of the ingress.

14.        Where Your Property can be professionally repaired, You are required to provide estimates before the work is carried out.

15.        For any Goods lost/stolen or damaged beyond repair, You must provide proof of ownership (including receipts), where possible, details of any make/model and evidence to show replacement value.

Edinburgh Self Storage may request for damaged Goods to be cleaned, where possible, including dry cleaning or home laundry before any claim settlement will be considered. Reasonable cleaning costs may be considered as part of the claim settlement.

 

StoreProtect Addendum – Customer Declaration

You confirm:

·        You accept the Storage Costs set out and have read, and agree to, the Conditions of Agreement.

·        You have read and understand the Replacement Value and Maximum Replacement Value definitions.

·        You understand that the Maximum Replacement Value (as stated below) must represent the maximum sum total of the Replacement Value for all Goods in storage at any time throughout the period of storage.

·        You understand You are required to provide a Maximum Declared Value whether or not You opt for StoreProtect.

·        You understand You may not store any certain Goods in accordance with clause 8 of the Conditions of Agreement.

·        You have read and understand the StoreProtect Addendum and wish to opt for enhanced liability protection up to the Maximum Replacement Value You have provided below.

·        You understand that the Proportional Reduction shall apply if the Maximum Replacement Value You provide is inadequate. (For example: if the total replacement value of Your Property is £10,000, but You have declared a Maximum Replacement Value of £5,000, Edinburgh Self Storage’s liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, Edinburgh Self Storage’s liability would be £1,500.)

·        You understand that, if You submit a claim under StoreProtect, additional claims processing administration charges apply. Edinburgh Self Storage will deduct a £50 charge from any settlement awarded to You to cover its administration costs.

If You DECLINE StoreProtect, You understand that:

·        You are required to arrange insurance at Your own expense to cover the stated Maximum Replacement Value of the Property.

·        You must provide evidence of the insurance You have arranged within 30 days of Your Goods being placed into storage. You understand that if You fail to comply with this condition, You will be automatically enrolled into StoreProtect and the StoreProtect Charges will be added to Your next invoice.

·        If Your Property is affected by Loss or Damage, liability is limited to negligence only up to a maximum of £100 or the actual value of the affected Property (whichever is less).

 

 

 

Price Match Terms & Conditions

 

  • Any competitor quote should be presented to us in writing. A verbal quote is not acceptable.
  • All quotes must be dated within 2 weeks of your move-in date, and produced prior to move-in, or your storage will revert to our standard rate.
  • Any competitor quote must be from a competitor within 3 miles of our store, offering a similar type of self storage service with comparable facilities and security features.
  • Quotes from non-self storage companies, such as shipping containers and containerised storage companies, are not comparable and will not be accepted under our Price Match guarantee.
  • Our price match guarantee is only available for rooms of 200 sq ft or less and is always subject to the availability of room space at our store.
  • Our Price Match guarantee cannot be used in conjunction with any promotion or offer.
  • Any quote offered by Edinburgh Self Storage will be honoured for 4 weeks.
  • Edinburgh Self Storage reserves the right to withdraw this offer at any time.
  • The Price Match rate is guaranteed for a maximum of 24 weeks, after which the storage rate will revert to our standard rate.

Version: July 2027