Our central Edinburgh location, state-of-the-art facilities, and self storage expertise are just a few reasons why we are the 1st choice for self storage in Edinburgh. We appreciate not everyone is familiar with the concept of self storage, so we have provided some key information about self storage and the fantastic service we offer. If you still have a question, why not give us a call or use our online chat service during our opening hours? One of our experts will be on hand to answer all of your self storage related questions.

Self Storage Frequently Asked Questions

Self storage is easiest storage solution: you just need to book a space, check-in, store your belongings for as long as you need to, then check out. It could not be simpler. Contact us today on 0131 337 7277 or use our online enquiry form and we can organise things from there for you.
You can reserve a room online for up to 6 months by making payment of £20, visit us or call us on 0131 337 7277 and we will be delighted to do this over the phone.
Once you have accepted our offer we will ask you to provide each of the following; a proof of ID (drivers licence or passport) and a proof of address (a utility bill, bank statement or rates bill). We sell all the packaging materials you may require and a padlock to secure your unit. Additionally, we will ask you to make payment of your security deposit which is fully refundable when you vacate and your first period of rent.
Yes, all customers are required to pay a security deposit. Your security deposit will be refunded when you move out, provided there is no damage to the room or waste left behind.
Of course you can move in today! Come on along with a photo ID and a proof of address, and as long as we have availability, we will try and accommodate your requirements as best as we can. If you are unsure about anything, just give us a ring on 0131 337 7277 prior to coming in, and we will answer any questions you may have.
With security and everyone's welfare being two of our mains concerns, we do require to check a photographic ID (passport or driving licence) when you store with us.
Of course we can help. We have a selection of local removal and van-hire companies we are happy to recommend. Just get in touch with us and we will be happy to help.
Yes, you can order your packing materials anytime online, then come and collect them at your convenience, during our opening hours.
Of course. In fact, we much prefer to see you in store so we can advise you and help you chose the best combination of packing supplies for your needs.
Rooms normally do not come with shelves. However, if you need some, just get in touch with us and we may be able to sell or rent some to you.
Our normal opening hours are: Mondays-Fridays 8am-6pm, Saturdays 9am-4pm and Sundays 11am-3pm.
Yes, our opening hours are 9am-4pm on Saturdays and 11am-3pm on Sundays.
We have long opening hours all year round but may make some minor changes over the festive season and the Easter weekend. We would usually notify any amended opening hours on our Find Us page and throughout our social media profiles.
You can access your unit as little or as often as you want, during our opening hours, which are: 8am-6pm Mondays to Fridays, 9am-4pm on Saturdays and 11am-3pm on Sundays.
Yes, of course you can park onsite. We have free parking all around the facility, either by the reception or next to loading bays and external units.
Depending on the location of your unit, you may or not drive to its door. If your unit is within the self storage buildings, you can park your vehicle in the loading bays, load your items onto one of the many trolleys we have at your disposal, free of charge, then make your way inside the building to your unit. However, if your unit has external access, you can of course park right outside it, as long as you are not obstructing the flow of the site traffic.
Of course, you just need to call on 0131 337 7277 and we will be more than happy to assist you. Please note, security questions will be asked to confirm your identity when making enquiries regarding your self storage room or account.
Yes, we have pallet trucks and trolleys on site, which are available for our customers to use, free of charge.
We are sorry but we do not accept pets of any kind within the storage facility. The only exception to this would be guide dogs for the disabled. Otherwise, please ensure to keep your pet(s) safely in your vehicle at all times.
Yes, children are allowed in our store, as long as they are accompanied by an adult (who is therefore responsible for them) at all times.
No, however you must be able to demonstrate all your goods being stored in our storage facility are fully insured. You can take out your own insurance but it must cover goods being placed in self storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using ours. The proof of insurance provided must state that it covers goods stored in a self storage facility, the name of the facility you are storing at, and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.
No, you do not have to store your items in boxes. However, we strongly recommend using boxes as they allow you to use your volume more efficiently.
Of course you can add as many items as you wish to, as long as they fit into your room!
Of course, we would be more than happy to change your room size if your needs change before you move in, or during your stay with us.
At Edinburgh Self Storage, we understand that customers' needs may change through time. Whether you would like to decrease or increase the size of your unit, we will be happy to accommodate your requirements provided we have availability. You just need to get in touch with us.
As long as machinery or power tools are not used on site, we welcome all business customers and their trade. For instance, we have a lot of customers who use their storage rooms to manage their stocks or store their archives.
We regret that we do not allow the use of electrical appliances in your storage room, for safety reasons.
As long as deliveries arrive during our normal opening hours, we will be happy to accept reasonably-sized deliveries for you, and keep them for you for free until a mutually-agreed date. Please note that we are however not responsible for your package once it has been delivered and this is only a small service we offer to try and make it easy for you.
We regret we cannot dispose of items you no longer want. Any unwanted waste will be charged to your account for its removal.
We accept all credit and debit cards, with the exception of American Express and Diners cards.
We ask for Direct Debit details to make the management of your account as smoothly as possible, both for you and for us. 14 days before your rent is due, you will receive an invoice notifying you of the day the payment will be debited. When you receive your invoice you won't need to do anything as everything will have been organised when you moved-in. The Direct Debit also allows us to refund you (security deposit etc) within 14 days of the date you moved out.
If you want to change your Direct Debit date, please get in touch with us and we will try and accommodate you as best as we can. However, please note than once set-up, the Direct Debits are normally expected to be taken every 4 weeks.
Yes, Edinburgh Self Storage is a VAT-registered company.
Please refer to HMRC to check your VAT situation as you cannot claim VAT back just because Edinburgh Self Storage is VAT-registered.
Yes, we offer discounts for long-term storage which is being pre-paid. Please get in touch with us to discuss your requirements, and we will be delighted to negotiate the best available terms of contract with you.
Yes, we accept all payment methods, except American Express and Diners cards.
Yes, we accept all payment methods, except American Express and Diners cards.
Yes, you may choose your payment date. You will just need to pay up until that particular date at the beginning, and we can then organise for your future payments to be taken 4 weeks from there.
Yes, we offer a 10% discount to members of the NHS / Emergency Services / Armed Forces as long as a valid ID card is presented. However, terms and conditions may apply. If you have any doubt, do not hesitate to contact us on 0131 337 7277.
Yes, we will take £50 off your next bill if you refer us to one of your friends. Happy Days!
We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.
We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.
Yes, we accept notification of moving out by email. You will just need to provide us with the name your storage contract is under, the room number concerned, and your billing address for reasons of security.
Yes, we require that you leave the room in the same condition you first found it. Make sure you do not leave anything behind, clean it and remove your padlock or you may incur charges.
If we owe you money when you move out, it will be paid back to you usually within 14 days of you vacating your unit provided you have followed the correct notice procedure.