FAQs – A Guide To Edinburgh Self Storage

Self storage is the easiest storage solution, whether you are a household, a student or a business: you just need to book a space, check in, store your belongings for as long as you need to, then move out whenever you are ready. It could not be simpler. Contact us today on 0131 337 7277 or use our online enquiry form and we can organise things from there for you.

When you get in touch with us, we will help you assess how big a space you need as this varies a lot depending on what you are storing. We have a huge selection of room sizes, ranging from a small locker to huge open space so we will always be able to fit you in. Just give us a call on 0131 337 7277 if you would like to know more about this or even better, pop in one of our stores so we can show you around.

The cost of your storage unit mostly depends on the size of your room but other factors such as the type of units you are renting, the way you are intending to use your storage unit can also play a part. For instance, you will store differently if you only need to store archive boxes without having to access them during the length of your stay, compared to if you use your room as a reserve for furniture for a staging company, in which case you would need regular access to various part of the unit, with less possibility to stack furniture on the top of each other.

Our teams will help you chose the best cost-effective solution for you, based on your needs. If you ring them on 0131 337 7277, they will be able to give you more information.

The price will you be quoted is for storage but we will need to check that your goods are insured whilst they are in storage. You will therefore need to check that you are covered with your own policy (a lot of them do not cover for goods being placed in self storage), or take out StoreProtect with your storage contact, if you are not. The cost would then depend on the value of the goods stored.

You can reserve a room online, visit one of our stores or call us on 0131 337 7277 and we will be delighted to do this over the phone.

When you sign your storage contract, we will ask you to provide a proof of ID (drivers licence or passport) and a proof of address (a utility bill, bank statement or rates bill).

Additionally, we will ask you to make payment of your first period of rent and of your security deposit which is fully refundable when you vacate, provided there is no damage to the room or waste left behind.

Finally, you will need a padlock to secure your unit and may need packaging materials to wrap your belongings safely but we sell of these items in store so you do not have to worry about them.

Yes, all customers are required to pay a security deposit. Your security deposit will be refunded when you move out, provided there is no damage to the room or waste left behind.

Of course you can move in today! Come on along with a photo ID and a proof of address, and as long as we have availability, we will try and accommodate your requirements as best as we can. If you are unsure about anything, just give us a ring on 0131 337 7277 prior to coming in, and we will answer any questions you may have.

With security and everyone’s welfare being two of our mains concerns, we do require to check a photographic ID (passport or driving licence) when you store with us.

Of course we can help. We have a selection of local removal and van-hire companies we are happy to recommend. Just get in touch with us and we will be happy to help.

Yes, you can order your packing materials anytime online, then come and collect them at your convenience, during our opening hours. It is also possible to have them delivered at your address, at a cost negotiated with one of our partners, as long as it is in the following postcodes: EH1, EH2, EH3, EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13 and EH14.

Of course. In fact, we much prefer to see you in store so we can advise you and help you chose the best combination of packing supplies for your needs.

Rooms normally do not come with shelves. However, if you need some, just get in touch with us and we may be able to sell or rent some to you. Do not hesitate to call us on 0131 337 7277 to discuss your needs.

Yes, we are open 7 days a week in our Jenners store. Our normal opening hours there are: Mondays-Fridays 8am-6pm, Saturdays 9am-4pm and Sundays 11am-3pm.

In Bonnington, we are opened Mondays-Fridays 8am-5.30pm and Saturdays 9am-4pm.

We have long opening hours all year round but may make some minor changes over the Festive season and the Easter weekend. We would usually notify any amended opening hours on our Find Us page and throughout our social media profiles.

You can access your unit as little or as often as you want, during our opening hours, which are:

• in Jenners: 8am-6pm Mondays to Fridays, 9am-4pm on Saturdays and 11am-3pm on Sundays.
• in Bonnington: 8am-5.30pm Mondays to Fridays and 9am-4pm on Saturdays.

Yes, of course you can park onsite. We have free parking all around the facility, either by the reception or next to loading bays and external units.

Depending on the location of your unit, you may or not drive to its door. If your unit is within the self storage buildings, you can park your vehicle in the loading bays, load your items onto one of the many trolleys we have at your disposal, free of charge, then make your way inside the building to your unit. However, if your unit has external access, you can of course park right outside it, as long as you are not obstructing the flow of the site traffic.

Of course, you just need to call on 0131 337 7277 and we will be more than happy to assist you. Please note that security questions will be asked to confirm your identity when making enquiries regarding your self storage room or account.

Yes, we have pallet trucks and trolleys on site, which are available for our customers to use, free of charge.

We are sorry but we do not accept pets of any kind within the storage facility. The only exception to this would be guide dogs for the disabled. Otherwise, please ensure to keep your pet(s) safely in your vehicle at all times.

Yes, children are allowed in our store, as long as they are accompanied by an adult (who is therefore responsible for them) at all times.

No, you do not have to take out StoreProtect however you must be able to demonstrate that all your goods being stored in our storage facility are fully insured. You can take out your own insurance but it must cover goods being placed in self storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using ours. The proof of insurance provided must state that it covers goods stored in a self storage facility, the name of the facility you are storing at, and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.

To protect your goods whilst they are in storage, we offer StoreProtect Enhanced Liability Protection.
There are many benefits offered by StoreProtect:-
• If you make a claim against our liability under StoreProtect, your own household or business insurance policy no claims discount or claims experience will not be affected, which will reduce the possibility of large premium increases following a loss.
• Once you opt-in, StoreProtect is provided up to your Maximum Replacement Value for the duration of your storage period.
• Claims under StoreProtect will continue to be handled by a specialist claims adjuster named RCS on our behalf.
• StoreProtect does not exclude liability for damage caused by vermin like many other insurance policies do.

Our StoreProtect liability is offered on a “new replacement basis”; however, there are some restrictions for items, such as jewellery, watches, furs, fine art, beers, wines, and electrical items where the replacement value allows for the age, quality, degree of use and consequent market value.

Please see our StoreProtect Addendum at the bottom of our homepage for full details of the protection we provide.

As stated in our T&Cs, you must not store or keep (and You must not allow any other person to store) any of the following in the Unit:

• • Goods where the value to You cannot be assessed on a financial basis;
  • Food or perishable goods unless securely packed in hard plastic or glass containers so that they are protected from and do not attract vermin;
  • Any Goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin;
  • Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh UNLESS they are built-in and cannot be removed from otherwise permitted Goods (see Conditions 8.1.6, 8.1.7 and 8.2);
  • Portable battery chargers, power banks or any similar portable power source;
  • More than five (5) E-scooters, E-bikes, E-skateboards or any similar battery-powered vehicles in any one Unit unless the battery has been removed and is not being stored in the Unit;
  • More than ten (10) laptops, tablets, children’s toys or other similar items containing built-in batteries in any one Unit unless agreed by Us in writing;
  • Plants, birds, fish, animals or any other living creatures;
  • Combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;
  • Firearms, explosives, weapons, ammunition or any components of these;
  • Chemicals, radioactive materials, biological agents;
  • Toxic waste, asbestos or other materials of a potentially dangerous nature;
  • Any item which emits any fumes, smell or odour;
  • Compressed gases;
  • Any illegal substances, illegal items or goods illegally obtained such as counterfeited goods, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
  • Goods which are environmentally harmful or that are a risk to the property of any person;
  • Items which are irreplaceable or of high value requiring specialist storage, such as currency, jewellery, bullion, furs, deeds, bonds, securities, works of art, antiques, fine wines and items of personal sentimental value;
  • Waste materials including any materials or goods for export deemed to be waste, such as used electrical equipment (unless tested and certified for re-use), used vehicles or used vehicle parts.

No, you do not have to store your items in boxes. However, we strongly recommend using boxes as they allow you to use your volume more efficiently.

Of course you can add as many items as you wish to, as long as they fit into your room!

Of course, we would be more than happy to change your room size if your needs change before you move in, or during your stay with us.

At Edinburgh Self Storage, we understand that customers’ needs may change through time. Whether you would like to decrease or increase the size of your unit, we will be happy to accommodate your requirements provided we have availability. You just need to get in touch with us.

As long as machinery or power tools are not used on site, we welcome all business customers and their trade. For instance, we have a lot of customers who use their storage rooms to manage their stocks or store their archives.

We regret that we do not allow the use of electrical appliances in your storage room, for safety reasons.

As long as deliveries arrive during our normal opening hours, we will be happy to accept reasonably-sized deliveries for you, and keep them for you for free until a mutually-agreed date. Please note that we are however not responsible for your package once it has been delivered and this is only a small service we offer to try and make it easy for you.

We regret we cannot dispose of items you no longer want. Any unwanted waste will be charged to your account for its removal.

We accept all credit and debit cards, with the exception of Diners cards.

We ask for Direct Debit details to make the management of your account as smoothly as possible, both for you and for us. 14 days before your rent is due, you will receive an invoice notifying you of the day the payment will be debited. When you receive your invoice you won’t need to do anything as everything will have been organised when you moved in. The Direct Debit also allows us to refund you (security deposit etc) within 14 days of the date you move out.

If you want to change your Direct Debit date, please get in touch with us and we will try and accommodate you as best as we can. However, please note than once set-up, the Direct Debits are normally expected to be taken every 4 weeks.

Yes, Edinburgh Self Storage is a VAT-registered company.

Please refer to HMRC to check your VAT situation as you cannot claim VAT back just because Edinburgh Self Storage is VAT-registered.

Yes, we offer discounts for long-term storage which is being pre-paid. Please get in touch with us to discuss your requirements, and we will be delighted to negotiate the best available terms of contract with you.

Yes, we accept all payment methods, except Diners cards.

Yes, we accept all payment methods, except Diners cards.

Yes, you may choose your payment date. You will just need to pay up until that particular date at the beginning, and we can then organise for your future payments to be taken 4 weeks from there.

Yes, we offer a 10% discount to members of the NHS / Emergency Services / Armed Forces as long as a valid ID card is presented. However, terms and conditions may apply. If you have any doubt, do not hesitate to contact us on 0131 337 7277.

Yes, we will take £50 off your next bill if you refer us to one of your friends. Happy Days!

Yes, we offer a Price Match Guarantee on local, comparable self storage.

We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.

We require that you give us 14-days written notice before moving out. We also request that you come in the office on the day you are moving out, to confirm that you have vacated your unit. This allows us to check that your account is in order, allowing us to refund your security deposit. If you fail to either give us sufficient notice or confirm you have moved out, charges will be added onto your account and may result in your deposit not being returned to you in full.

Yes, we accept notification of moving out by email. You will just need to provide us with the name your storage contract is under, the room number concerned, and your billing address for reasons of security.

Yes, we require that you leave the room in the same condition you first found it. Make sure you do not leave anything behind, clean it and remove your padlock or you may incur charges.

If we owe you money when you move out, it will be paid back to you usually within 14 days of you vacating your unit, provided you have followed the correct notice procedure.

We have been in the self storage industry for nearly 30 years and our helpful and friendly teams have been professionally trained to help with your storage needs, whatever these may be!

We are also lucky to be operating from two very central locations in Edinburgh.

One of those locations is the Jenners Depository, next door to the BT Murrayfield Stadium, both iconic buildings which strongly belong to the Edinburgh skyline. The Jenners Depository was built in 1925 by renowned Scottish architect, James Bow Dunn, and its original function was to provide storage for the Jenners Department Store, on Princes Street. We have therefore kept the original purpose of this iconic building, and opened it to a wider range of customers.

Our second store is just as central but in the Bonnington area of the city, not far from Leith Walk.

Both centres are therefore easily accessible by private vehicles or public transports, which make them extremely convenient whether you need to access unit regularly, or simply when you move in/out.

• Price Match Terms & Conditions
  • Any competitor quote should be presented to us in writing. A verbal quote is not acceptable.
  • All quotes must be dated within 2 weeks of your move in date, and be produced prior to move-in, or your storage will revert to our standard rate.
  • Any competitor quote must be from a competitor within 3 miles of our store and offering a similar type of self storage service offering comparable facilities and security features.
  • Quotes from non-self storage companies such as shipping containers and containerised storage companies are not comparable and will not be accepted under our Price Match guarantee.
  • Our price match guarantee is only available for rooms of 200 sqft or less and is always subject to the availability of room space at our store.
  • Our Price Match guarantee cannot be used in conjunction with any promotion or offer.
  • Any quote offered by Edinburgh Self Storage will be honoured for 4 weeks.
  • Edinburgh Self Storage reserve the right to withdraw this offer at any time.
  • The Price Match rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate.