We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
Service rating : Good location, didn’t take long to get my things into storage, good communication when booking.
Product : Just what I needed to store my things
Service rating : Fantastic service, efficient and friendly staff, close to city centre
Product : Great all round service from friendly team
Service rating : Bit like Ryanair in that you think you have a price and then at the end there are add ons like expensive insurance and a security deposit.
Product : Wanted a box got a box, would have been 5 but despite emailing 2 days before going in to make sure you had a free 25ft box and being told you did and then turning up to find you didn’t! Got a bigger space but communication is poor.
When we visited your Jenners Depository yesterday everything was very clearly explained to us and the price reasonable.View on Feefo.com
Service rating : Nothing is to much trouble for them.They ensure that everything is as easy and well explained.They go the extra mile to help V efficient
Product : I have used them twice for storage
Very helpful and good storage unit.View on Feefo.com
Service rating : Very professional
Product : You sometimes have to wait a while for the lift when it's busy
Helpful and friendly staff. Sorted out what I needed quickly and without fuss.View on Feefo.com
Service rating : Used them several times and always very professional and helpful
Product : ..
Efficient, professional and helpful. Good to deal with. Clean facility.View on Feefo.com
Service rating : Good friendly service.
Product : very reasonable
Excellent service, even better value for moneyView on Feefo.com
Service rating : Very happy with the service and I’ll recommend to all my family and friends..
Product : Very Clean and safe to store my things...
Service rating : Knowledgeable and helpful staff. Good facilities
Product : Clean facilities ample parking
Great service, professional and friendlyView on Feefo.com
Service rating : Very prompt response to our initial enquiry, and very easy to set up our storage arrangements. And a great discount.
Product : As above. Prompt, efficient and excellent rate.
Service rating : Top service and great location!
Product : Amazing service and friendly staff; location is easily accessible with public transport and car, and access to units is very convenient with trolleys available. Very satisfied.
Service rating : Excellent customer service
Product : A discount was given because we are a charity
Service rating : good service - good staff - very helpful
Product : very easy to deal with - thanks
Service rating : Their service to me and my friend was good. I would buy from them again if I needed to.
Product : The quality of all my purchases was good.
Service rating : Very friendly and helpful staff. The discount is a definite bonus too.
The lock ups are perfect in size and easily accessible and there are plenty of trolleys to help transport your goods from vehicle to lock up
Product : Great size and an even better price.
Service rating : I’d recommend Edinburgh Self Storage because they were completely accommodating when we were faced with a couple of difficulties getting to the place. Despite turning up on time, it did take us an extra 20 mins to put everything in our storage unit once we were given the correct size of space that suited us.
It’s fortunate were are on the top floor for where our stuff is stored but for timings to get up and down.... this is what held us back. Nothing wrong with it just felt guilty we held back the staff an extra 15/20 mins.
Product : Got what I needed/required.
Service rating : On the whole they do what they say albeit I was not advised that I would need to buy a padlock or that there is an additional insurance cost - these are not unreasonable but I like to be prepared
Product : space is clean, instructions clear, lift provided - no trollies left but it was a sunday afternoon and you don't wait too long - other customers were blocking the narrow corridor
Service rating : Very helpful and quick process and reasonably priced!
Product : Great choice of unit size, great service at a reasonable price
Service rating : Really good service from start to finish!
Product : Good price for the length of stay
Service rating : Excellent communication. Polite and prompt replies to e-mails. Price matched nearest competitors immediately. Will
Product : Clean, presentable and secure.
Service rating : Friendly, welcoming and efficient with all the information needed.
Product : Clean and compact and accessible with the lift.
Service rating : Slick efficient service. Spotless facilities.
Product : Good value for money. Convenient... walking distance to my home.
Service rating : Very friendly and efficient.
Found exactly size we needed although we had booked wrong size
Product : Good size and clean unit. Easily accessible
Service rating : the staff were helpful and yes, I would recommend this facility to others
Product : as above