We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
The staff are exceklent and are extremely helpfulView on Feefo.com
Good service. Helpful staff. Can't fault anything.View on Feefo.com
Service rating : Very helpful staff asking about your requirements as opposed to telling you want you need without listening.
Product : Clear breakdown of the costs.
Convenient location, easy access to the facility.View on Feefo.com
Service rating : Staff are very friendly and very helpful. Would highly recommend.
Product : Great service. Great staff.
Service rating : Attentive personal service delivered in a cheery but professional manner.
The storage documentation was well laid out and explained competently.
Product : Good value and simple to execute
My positive experience with ESS started with the most helpful John at reception. Everything was sorted out in a phone call with advice and money saving options offered. The move in went so smoothly and the storage site itself is pristine. Am very happy with the whole serviceView on Feefo.com
Service rating : Excellent & careful customer service from Paul who made sure I had booked a unit with sufficient space.
Product : Adequate space, easy access, plenty of trolleys available and huge lift meant only 2 trips to unit on 2nd floor.
Convenient, friendly staff, good storage options. Good introductory offers but longer term prices aren't quite so competitive.View on Feefo.com
Service rating : Explained everything well. Very helpful. I would definitely recommend them to other people.
Product : Exactly what I needed. No hassles.
Well organised and flexible for customer requirementsView on Feefo.com
Great,clean,dry and safe place to put your personal belongings !! Would recomment it to everyone !!!View on Feefo.com
Excellent, very polite and efficientView on Feefo.com
Friendly, helpful staff. Always ready to get up and assist with anythingView on Feefo.com
Service rating : Clean, modern storage with an efficient team on site.
Product : Some confusion over the "mezzanine" level as opposed to ground level storage when it was booked.
Service rating : Good prompt and efficient
Product : Good service very efficient
Friendly and very competent staff. I received full information and exactly what I needed in a short period of timeView on Feefo.com
Excellent, couldn't have been easier. Lovely helpful staff. Thank you.View on Feefo.com
Service rating : Great service, friendly staff, convenient location, accurate description of storage space. Quick and easy. Would definitely recommend.
Product : Good value for money. And although we got a slightly better offer from a competitor, the location of Edinburgh Self Storage and discount to rent a van worth it.
My mum was in hospital on Thursday when I called for a price. I called back on Friday and had my couch delivered on Monday. Great customer service. Staff very helpful. Especially when your stressed. And have 2 days to find storage and get it moved in.View on Feefo.com
Service rating : I’ve just started using this storage facility and they have been very helpful with moving my things in. They’re prices are a lot better than my last storage- they hiked up their price way too much, so we shopped about and found Edinburgh Self Storage, the guy that I spoke to when I made enquiries was very pleasant and helpful.
Product : I personally haven’t seen the storage - I had to be home, but my husband went and couldn’t say enough about Edinburgh Self Storage people!
Service rating : Efficient and simple to use the service. Friendly staff.
Product : Good condition and clean throughout
My removal men from luxford worked well only I would have liked a little space to move around.View on Feefo.com
Service rating : The insurance cover is excessive. I'm storing items in the smallest unit possible in order to decorate my house and these are of low value, yet your insurance cover is not tailored for this. If you could have lower cost insurance this would greatly improve my experience.
Product : The insurance is too costly. I'm using the smallest possible unit for low value items such as board games and pictures whilst I decorate my house, yet I'm being charged over £26 per month for insurance alone!
I cannot recommend them highly enough. They replied immediately to my many queries and showed me round and looked after me brilliantly. They also price-matched with another facility in a less convenient location so we were very pleased with them.View on Feefo.com
Service rating : Great service and very friendly staff, well organized and clean. Close to city, and good prices as well! Open Sunday, a big plus! Warmly recommended!
Product : Perfect service, helpful staff, clean and organized premises with all facilities. Weekend open a great plus.
Friendly and efficientView on Feefo.com
Everyone was helpful, kind, fast, and efficient! Easy done, easy stored.View on Feefo.com
Service rating : Full marks for customer loyalty
Product : Fit for purpose, clean, tidy and accessible
Service rating : Amazing as alot of other people treat us with a illness but not your team they treat you like a person thank you so much for everything
Product : Love my unit alot of things out of my way more to go tho lol