We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
Service rating : Excellent facilities and service, friendly and welcoming staff, storage areas kept clean and tidy.
Product : Although the allocated unit was not large enough, they very quickly found me a suitable alternative.
Service rating : Friendly. They answered all of my questions. They explained everything clearly to me.
Product : I would have liked to have known about needing a lock in advance - this is clearly where they make extra money
Service rating : Excellent, friendly, professional service. I have 2 storage rooms so plenty of experience with the helpful staff.
Product : Entirely met my needs. Offered options, and costs clearly explained.
Service rating : Very friendly efficient service, would have been 5 star but unit allocated has whole in wall.
However once drawn to their attention was sorted immediately. So perhaps I am being harsh. Would definitely recommend.
Product : I had shopped around and they agree to match my lowest quote.
It was easy to book, the staff were beyond lovely and extremely helpful and it was excellent value!View on Feefo.com
Service rating : Even though at first the phone communication was a little confusing with different people contacting me, in the end everything went perfectly well. The employees suggested better storage options, providing better prices, ad hoc solutions, while all the time maintaining wonderful attitude. Hope this will last till the end of the rent and I am definitely recommending the service, wish the best of luck to the business, whenever needed, will gladly return.
Product : See consolidated review above.
Service rating : Staff was helpful and the whole process went very smoothly. Will probably use this storage service again in the future.
Product : Enough space to fit all my stuff without a problem.
Efficient and friendly service. All procedures were explained thoroughly and curteouslyView on Feefo.com
Friendly and efficient. A pleasure to deal with.View on Feefo.com
Service rating : Top class service
Product : 👍 great great great great
Service rating : Very friendly and helpful (John) and initial process to set up very quick and easy.
Product : Very reasonable price for unit
Service rating : very helpful and quick to resolve a small issue
Product : very good product met all my needs
Service rating : Helpful, professional and pleasant staff.
Product : Met my needs, as guided by the helpful staff.
Service rating : They were very accomodating and helpful. I would definitely recommend to someone else or buy again myself.
Product : The space is a decent size, but it is a shared space which I hadn't expected.
Service rating : Super flexible system really helped make moving my items into storage as stress free as possible.
Great experience from booking onwards.
Thanks to Emily who helped me get everything sorted.
Product : As above everything smooth and easy!
Service rating : The company should provide all costs in an initial quote.
I wasnt advised I had to purchase insurance, a padlock and provide a security deposit of approx £140 until after I had paid my reservation fee
After I received my reservation email I was advised I needed insurance which was £1.50 for every £1k of cover per week. Ok costs are starting to mount up.
Then when I arrived at the storage unit they advised this must be a minimum amount of cover of £5k meaning over my 12 weeks it will cost me an extra £90.
Product : First unit had low ceiling and wouldn't have fit our items. Second unit shown on another floor had a higher ceiling but came with a big building support pillar which takes up space in the unit
Great serviceView on Feefo.com
Service rating : Amazing service! The team were a huge help.
Product : Better than expected! Really happy.
Excellent service and excellent staff!View on Feefo.com
Service rating : Great value, friendly service and easy to access. Highly recommended.
Product : Exactly the size we needed. On the fourth floor but the lifts and trolleys make it easy to access.
Service rating : It would have been helpful to know that the unit was on the 4th floor. Perhaps you should have different rates for the higher floors?
Product : Clean, secure unit. The lift is extremely slow - unloading took a very long time.
Very polite staff.
Patients and good communication skills.
Straight forward and friendly. Very flexible If we need to change space / duration etcView on Feefo.com
Great service. Excellent facility. Super flexible on size and duration. Perfect.View on Feefo.com
Service rating : Special mention to your colleague Grant who made the whole reservation process clear and simple.
Went out of his way to assist and help during a stressful home moving period.
Product : Great value on their weekly rate.
Service rating : The staff were extremely helpful, flexible and offered sage advice.
Product : I was shown two or three options and through was well supported by the staff.
John Park and his Team at Edinburgh Self Storage provided an excellent service -- professional , effective and quickly responsive to requirements , also helpful and friendly .View on Feefo.com
Service rating : Great efficient service and helpful, friendly staff. Thanks especially to John for helping us!
Product : Good space at a reasonable price
Very helpful with choosing the right size needed and very flexible. Just what you need when moving house.View on Feefo.com
Service rating : Edinburgh Self storage has extremely friendly staff, fantastic service when you need special attention, has all amenities available for moving things easily around and is easy to reach with public transport. Opening hours are also customer friendly.
Could not be better!!
Product : Fantastic service, great location, userfriendly amenities, flexible and customer-oriented. The storage rooms are clean and safe and in many different sizes. Perfect!
My second rental and will definitely come again!