We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
Service rating : The company should provide all costs in an initial quote.
I wasnt advised I had to purchase insurance, a padlock and provide a security deposit of approx £140 until after I had paid my reservation fee
After I received my reservation email I was advised I needed insurance which was £1.50 for every £1k of cover per week. Ok costs are starting to mount up.
Then when I arrived at the storage unit they advised this must be a minimum amount of cover of £5k meaning over my 12 weeks it will cost me an extra £90.
Product : First unit had low ceiling and wouldn't have fit our items. Second unit shown on another floor had a higher ceiling but came with a big building support pillar which takes up space in the unit
Great serviceView on Feefo.com
Service rating : Amazing service! The team were a huge help.
Product : Better than expected! Really happy.
Excellent service and excellent staff!View on Feefo.com
Service rating : Great value, friendly service and easy to access. Highly recommended.
Product : Exactly the size we needed. On the fourth floor but the lifts and trolleys make it easy to access.
Service rating : It would have been helpful to know that the unit was on the 4th floor. Perhaps you should have different rates for the higher floors?
Product : Clean, secure unit. The lift is extremely slow - unloading took a very long time.
Very polite staff.
Patients and good communication skills.
Straight forward and friendly. Very flexible If we need to change space / duration etcView on Feefo.com
Great service. Excellent facility. Super flexible on size and duration. Perfect.View on Feefo.com
Service rating : Special mention to your colleague Grant who made the whole reservation process clear and simple.
Went out of his way to assist and help during a stressful home moving period.
Product : Great value on their weekly rate.
Service rating : The staff were extremely helpful, flexible and offered sage advice.
Product : I was shown two or three options and through was well supported by the staff.
John Park and his Team at Edinburgh Self Storage provided an excellent service -- professional , effective and quickly responsive to requirements , also helpful and friendly .View on Feefo.com
Service rating : Great efficient service and helpful, friendly staff. Thanks especially to John for helping us!
Product : Good space at a reasonable price
Very helpful with choosing the right size needed and very flexible. Just what you need when moving house.View on Feefo.com
Service rating : Edinburgh Self storage has extremely friendly staff, fantastic service when you need special attention, has all amenities available for moving things easily around and is easy to reach with public transport. Opening hours are also customer friendly.
Could not be better!!
Product : Fantastic service, great location, userfriendly amenities, flexible and customer-oriented. The storage rooms are clean and safe and in many different sizes. Perfect!
My second rental and will definitely come again!
Yes would recommend.View on Feefo.com
The folks at the front office were very knowledgeable, helpful and pleasant. Everything went smoothly. The facility is clean and secure. Great so far!View on Feefo.com
Service rating : very good
Product : I have given best options for my needs.
good location with convenient access.View on Feefo.com
Service rating : Great and helpful service and at a good price.
Product : Got exactly what I asked for a fast and efficient service.
Excellent customer service, immaculate storage facility. Good jobView on Feefo.com
Service rating : Great service. Friendly helpful staff. Would definitely recommend.
Product : See comments on previous page
The service provided was excellent. The staff were well informed, helpful, friendly and the overall experience was superb.View on Feefo.com
Service rating : Super easy. So much of it was online. they let me see the space before committing. it was effortless.
Product : It's great. The only thing I recommend are more trolleys. It is a very busy place and we had to wait for half an hour before we could secure a cart to move my belongings.
Service rating : Very friendly and helpful staff and a very professional experience all round. Great website which was a big help in deciding which storage co in Edinburgh to go with.
Product : Very happy with the space but would have liked a better price for a long term rental.
Service rating : It became obvious that the size of unit booked was going to be too small but the team were able to give me a larger unit at a pro-rata of the original quote. So everything worked out well.
Product : Very happy with the unit I have and the price
Christy was excellent - friendly, helpful and keen to get us the best deal. Thank you.View on Feefo.com
Service rating : Friendly and helpful. Clean and smart premises.
Product : Good rate. Nice space. Helpful advice.
Service rating : Emily was very friendly and made the process fairly easy. Would use this again when moving, took a great deal of hassle out of our move.
Product : Exactly what I paid for, storage
The service was very good, the lady who looked after me was able to advise on the best solution for me.View on Feefo.com