We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
Service rating : Would recommend them and would use them again
Product : There is always room for improvement
Very personal and very friendlyView on Feefo.com
Could not fault them. Transfer of furniture from one bin to a new one, excellent. Very happy, would recomend Edinburgh Storage to anybody, with out hesitation.View on Feefo.com
Service rating : Very good customer service.
No complaints here.
Product : Good space and initial thoughts were good value for money. Then I found out about the insurance costs. Excessive is the word. Was informed that they are competitive within the sector and if that is the case then they are all profiteering happily. The insurance charges are a disgrace.
Service rating : Very friendly and straightforward. Accommodated a last minute change when we wanted to move in a day earlier.
Product : Clean and straightforward process.
Quick and easy. Great service.View on Feefo.com
Service rating : Very easy procedure and good choices of different sizes of storage available
Product : Easy access to storage and good size and price for what I was looking for
Very easy to deal with. Got exactly the space and and ground floor location we wanted with a good financial package. Friendly and professional staff.View on Feefo.com
Service rating : Very friendly and flexible service
Product : great to be able to change size at any time!
Very good service from very friendly staffView on Feefo.com
Service rating : Engaging and helpful staff but I am very unhappy at your insurance policy.
Product : When I booked the storage I was asked if I wanted insurance - I was told cover and price and said I would consider. What I did not realize is that this is condition of rental - I have my own insurance which covers items out of my premises and would not have taken your obligatory cover. I went ahead with storing my items but will seek other terms of storage from other companies and move if I get a deal with no insurance included in costs.
Service rating : Friendly and accommodating team who were easy to work with and flexible on needs that changed over the two days. More flexibility in the hours could be helpful.
Product : Plenty of choice for on site packaging needs. Maybe the handle areas could be improved, perhaps and insertable plastic piece which could be transferred from box to box as required might be something else that could be offered?
Very helpful staff.View on Feefo.com
Very helpful service. Fully explained all that we needed to know prior to payment.View on Feefo.com
Service rating : Every email was answered quickly and when I met the team all were helpful and friendly
Product : I was offered options on spaces and pricing was discussed and agreed immediately
Service rating : Very friendly and helpful. Well organised and clean facility.
Product : Variety of sizes available and picked one to suit my requirements to minimise cost
Service rating : Very painless experience. We're given all the information required up front so no hidden surprises. Given good advice on size of unit required which resulted in taking a smaller unit than first anticipated. Friendly, knowledgable people.
Product : Good, clean quality unit.
Service rating : Polite, helpful staff. made exchanging to a larger unit quick and trouble-free. Building is clean and well-maintained
Product : Clean, secure, all we could wish
Edinburgh Self Storage staff are xtremely helpful with excellent customer service and problem solving skills.View on Feefo.com
Service rating : Great facility, great rates and special deal with Enterprise to rent a van at preferential rates.
Product : Easy access to unit location. Lots of trolleys available to help with moving items. Great prices, great offer on Enterprise rental and lovely helpful staff.
Helpful, friendly staff, good facilities. Appears to be secure and well maintained.View on Feefo.com
Very helpful.View on Feefo.com
Organise and kind serviceView on Feefo.com
I needed a urgent storage facility and E.S.S. Were very understanding and professional. Recommend them .View on Feefo.com
Service rating : John Park has been extremely helpful in locating a unit suitable for our purposes and kept us to date with all the necessary
Product : suitable for our use but insurance high
Friendly helpful service as alwaysView on Feefo.com
Service rating : The service was excellent, the storage unit conveniently located with good access by public transport, the cost reasonable and their recommendation of "In Transit" for removal very helpful.
Product : Exactly the right size for our needs.
I have never used a storage facility before and I cannot speak highly enough of all the staff members I have had contact with. They have been, without exception, polite, friendly, professional and accommodating. The storage itself is clean, easily accessible and reasonably priced.View on Feefo.com
Great service at short noticeView on Feefo.com
Service rating : easy to use, easy to find, really helpful.
i can access my things whenever i need.
Product : clean, easy to get to. great system of lifts and trolley which really really helped me moving my things in easy and stress free.
unloading was easy and didn't take long at all.
the staff were really kind and helpful which made my day.