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This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
The staff were very friendly and helpful. However, the small trolleys, ageing lift and lack of other features of modern storage units was disappointing. My removal company does not prefer to use Edinburgh Self Storage and were slowed down their work. Unless you refurbish your facilities, especially since you all price match each other, I'll go for big yellow next time.View on Feefo.com
Excellent service, everything is so simple and flexible , and people at the office are very very helpfulView on Feefo.com
Service rating : Having to arrange my storage at a distance, I was impressed from day one how responsive and informative the service I received was both by phone and email.
When I arrived to take up my space everything was straightforward and I was offered options at each stage to make sure I was getting the most suitable space at the best rate.
I'd definitely recommend Edinburgh Self-Storage.
If I have one minor problem it's that access hours to the storage spaces themselves are somewhat more restricted than other providers, but that wasn't enough to offset the great service.
Product : Good sized space, easy to access.
Extremely helpful and accommodating despite our change of dates. Would highly recommend.View on Feefo.com
Excellent service from PaulView on Feefo.com
Very well organised and friendly staff. The driver they partner with Neil, offers a great removal service and at a reasonable price. Ideal for students.View on Feefo.com
Service rating : Very helpful staff -explained everything very clearly.
Product : Good unit and loading / unloading facilities
Service rating : Very friendly and helpful staff. Clear details of cost outlays. Easy to get set up and move in.
Product : Clean and simple storage. But quite expensive for what you get.
Service rating : Great, really helpful service. The storage that we booked, was too small once we arrived but it was no hassle to change to a bigger option.
Product : Had sufficient space needed.
Great service from a helpful and willing staff, who have certainly gone the extra mile for me.View on Feefo.com
Service rating : Phoned up after being let doen by another storage. Explained everything to John and he was first class and had me all sorted out with a unit and size that was need. First class service and lifted alot of stress
Product : Great price for the time i need, size i needed and also the budget i have.
fast and friendlyView on Feefo.com
Seems competitively prices but then they add on loads of extra costs at check in. Wouldn't reduced insurance value below £5000 despite the fact the things being stored are not worth half that value. Had s much better experience with Big Yellow in past.View on Feefo.com
Service rating : Friendly and efficient service with all rental options explained clearly. Great to be shown around the various options as this helped me make the decision as to what size and type of unit to rent.The facility and units are all clean and tidy and lighting is bright. The location is great and very convenient.
Product : Perfect sized unit for what I need, clean and tidy with well lit and safe access.
Easier and more customer friendly than previous storage company I used. Staff are very friendly and helpful.View on Feefo.com
Service rating : Excellent service. Friendly and efficient.
Product : Carrying heavy boxes up the mobile metal staircase into a shared shipping container was a little disconcerting at first but it worked really well. Perfect for our purposes. I really like how all customer visits are supervised.
All it's perfectView on Feefo.com
Rasy to book. Helpful reception staff. Just what was needed for students over the holidays!View on Feefo.com
Service rating : Would recommend them and would use them again
Product : There is always room for improvement
Very personal and very friendlyView on Feefo.com
Could not fault them. Transfer of furniture from one bin to a new one, excellent. Very happy, would recomend Edinburgh Storage to anybody, with out hesitation.View on Feefo.com
Service rating : Very good customer service.
No complaints here.
Product : Good space and initial thoughts were good value for money. Then I found out about the insurance costs. Excessive is the word. Was informed that they are competitive within the sector and if that is the case then they are all profiteering happily. The insurance charges are a disgrace.
Service rating : Very friendly and straightforward. Accommodated a last minute change when we wanted to move in a day earlier.
Product : Clean and straightforward process.
Quick and easy. Great service.View on Feefo.com
Service rating : Very easy procedure and good choices of different sizes of storage available
Product : Easy access to storage and good size and price for what I was looking for
Very easy to deal with. Got exactly the space and and ground floor location we wanted with a good financial package. Friendly and professional staff.View on Feefo.com
Service rating : Very friendly and flexible service
Product : great to be able to change size at any time!
Very good service from very friendly staffView on Feefo.com
Service rating : Engaging and helpful staff but I am very unhappy at your insurance policy.
Product : When I booked the storage I was asked if I wanted insurance - I was told cover and price and said I would consider. What I did not realize is that this is condition of rental - I have my own insurance which covers items out of my premises and would not have taken your obligatory cover. I went ahead with storing my items but will seek other terms of storage from other companies and move if I get a deal with no insurance included in costs.
Service rating : Friendly and accommodating team who were easy to work with and flexible on needs that changed over the two days. More flexibility in the hours could be helpful.
Product : Plenty of choice for on site packaging needs. Maybe the handle areas could be improved, perhaps and insertable plastic piece which could be transferred from box to box as required might be something else that could be offered?