We collect all our feedback through Feefo, The Global Feedback Engine.
This means not only do we find out exactly what our customers think about us and our services, but also that you fully trust all of the feedback below.
Service rating : Explained everything well. Very helpful. I would definitely recommend them to other people.
Product : Exactly what I needed. No hassles.
Well organised and flexible for customer requirementsView on Feefo.com
Great,clean,dry and safe place to put your personal belongings !! Would recomment it to everyone !!!View on Feefo.com
Excellent, very polite and efficientView on Feefo.com
Friendly, helpful staff. Always ready to get up and assist with anythingView on Feefo.com
Service rating : Clean, modern storage with an efficient team on site.
Product : Some confusion over the "mezzanine" level as opposed to ground level storage when it was booked.
Service rating : Good prompt and efficient
Product : Good service very efficient
Friendly and very competent staff. I received full information and exactly what I needed in a short period of timeView on Feefo.com
Excellent, couldn't have been easier. Lovely helpful staff. Thank you.View on Feefo.com
Service rating : Great service, friendly staff, convenient location, accurate description of storage space. Quick and easy. Would definitely recommend.
Product : Good value for money. And although we got a slightly better offer from a competitor, the location of Edinburgh Self Storage and discount to rent a van worth it.
My mum was in hospital on Thursday when I called for a price. I called back on Friday and had my couch delivered on Monday. Great customer service. Staff very helpful. Especially when your stressed. And have 2 days to find storage and get it moved in.View on Feefo.com
Service rating : I’ve just started using this storage facility and they have been very helpful with moving my things in. They’re prices are a lot better than my last storage- they hiked up their price way too much, so we shopped about and found Edinburgh Self Storage, the guy that I spoke to when I made enquiries was very pleasant and helpful.
Product : I personally haven’t seen the storage - I had to be home, but my husband went and couldn’t say enough about Edinburgh Self Storage people!
Service rating : Efficient and simple to use the service. Friendly staff.
Product : Good condition and clean throughout
My removal men from luxford worked well only I would have liked a little space to move around.View on Feefo.com
Service rating : The insurance cover is excessive. I'm storing items in the smallest unit possible in order to decorate my house and these are of low value, yet your insurance cover is not tailored for this. If you could have lower cost insurance this would greatly improve my experience.
Product : The insurance is too costly. I'm using the smallest possible unit for low value items such as board games and pictures whilst I decorate my house, yet I'm being charged over £26 per month for insurance alone!
I cannot recommend them highly enough. They replied immediately to my many queries and showed me round and looked after me brilliantly. They also price-matched with another facility in a less convenient location so we were very pleased with them.View on Feefo.com
Service rating : Great service and very friendly staff, well organized and clean. Close to city, and good prices as well! Open Sunday, a big plus! Warmly recommended!
Product : Perfect service, helpful staff, clean and organized premises with all facilities. Weekend open a great plus.
Friendly and efficientView on Feefo.com
Everyone was helpful, kind, fast, and efficient! Easy done, easy stored.View on Feefo.com
Service rating : Full marks for customer loyalty
Product : Fit for purpose, clean, tidy and accessible
Service rating : Amazing as alot of other people treat us with a illness but not your team they treat you like a person thank you so much for everything
Product : Love my unit alot of things out of my way more to go tho lol
Service rating : Customer service was excellent. Staff friendly and helpful.
Product : Unit clean and easily accessible
The insurance charge was expensive and they snuck it on at the end. Same with the deposit and the padlockView on Feefo.com
The staff were very friendly and helpful. However, the small trolleys, ageing lift and lack of other features of modern storage units was disappointing. My removal company does not prefer to use Edinburgh Self Storage and were slowed down their work. Unless you refurbish your facilities, especially since you all price match each other, I'll go for big yellow next time.View on Feefo.com
Excellent service, everything is so simple and flexible , and people at the office are very very helpfulView on Feefo.com
Service rating : Having to arrange my storage at a distance, I was impressed from day one how responsive and informative the service I received was both by phone and email.
When I arrived to take up my space everything was straightforward and I was offered options at each stage to make sure I was getting the most suitable space at the best rate.
I'd definitely recommend Edinburgh Self-Storage.
If I have one minor problem it's that access hours to the storage spaces themselves are somewhat more restricted than other providers, but that wasn't enough to offset the great service.
Product : Good sized space, easy to access.
Extremely helpful and accommodating despite our change of dates. Would highly recommend.View on Feefo.com
Excellent service from PaulView on Feefo.com
Very well organised and friendly staff. The driver they partner with Neil, offers a great removal service and at a reasonable price. Ideal for students.View on Feefo.com
Service rating : Very helpful staff -explained everything very clearly.
Product : Good unit and loading / unloading facilities